How Racks Work !

Sessions are 11.5 hours each. Slot 1 runs from 7:00 EST (-5GMT) to 18:30 EST (-GMT) and Slot 2 runs from 19:30 EST (-5GMT) to 6:30 EST (-5GMT) . Candidates have to buy rack rental minimum for one week. To rent rack less than one week is not allowed. Each week starts from Monday to Sunday , e.g. if a candidate rent rack for one week , his sessions will start from Monday and he will practice continuously till Sunday. if a candidate rent rack for one week or more for both slots ( slot1+slot2 [Dedicated Plan] ) then his configurations will not be removed in between the sessions from rack. For Dedicated plan candidate can choose any Four Weeks. It's not necessary to utilize sessions continuous for one month but sessions in each week must be continuous..
All scheduling requests must be sent to rack@ccieonlinerack.com
ccieonlinerack offers 24 hour support for all our racks. All support issues while accessing the rack should be sent to the support email. If there is equipment failure or ISP problem that cannot be remedied during your session time, you will be able to reschedule your session to a later date. Any support issues that require immediate support, or are during your scheduled session, should be sent to rack@ccieonlinerack.com
There is no cancellation or refund of scheduled sessions.